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Returns Policy

  • You can change or cancel any order up until it has been dispatched. If you wish to cancel your order please call us on 071 9161039.
  • If the goods have been dispatched and if for any reason any customer is not satisfied with their purchase, they must notify MLM Healthcare of their intent to return the Goods by email within 7 working days of the delivery date.
  • In accordance with the return EU Distance Selling Act, the customer must include their name, order number, the item(s) they wish to return and the reason.
  • MLM Healthcare does not accept the return of goods without prior written notification to MLM Healthcare.  Goods can be returned once approval in writing has been given by MLM Healthcare.  
  • All products approved for return must be sent by the customer to MLM Healthcare, Finisklin Road, Sligo.  
  • MLM Healthcare will then provide the customer a refund (excluding delivery costs).  Customers should include a copy of the email confirmation of the order.
  • Please note that the returned items must be in their original packaging and in an unused condition.
  • Any product damage or defect will totally cancel any obligation by MLM Healthcare for any refund whatsoever on the item.
  • Only goods from a current stock line will be accepted by MLM Healthcare for a refund.
  • Goods are returned at the sender's responsibility and cost. MLM Healthcare accepts no responsibility for goods lost or damaged during return transit. MLM Healthcare does not refund return carriage, postage or insurance costs.
  • Any breakages or damages must be reported within 24 hours of purchase/delivery.
  • If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In cases of incorrect, damaged or faulty goods, no delivery charge will apply to the replacement product.

Please Note: Special order items are not subject to this returns policy and will be dealt with on a case-by-case basis.
Items returned after 7 days are liable to handling charges:

  • 7 - 14 days old 10% of invoice value or min. 20.00 Euro
  • 15-30 days old 15% of invoice value or min. 20.00 Euro
  • 31-60 days 30% of invoice value or min. 20.00 Euro
  • Returns after 60 days are dealt with on a case-by-case basis.